📌 Legal Explanation

In Czech tax proceedings, only written communication is legally valid. The tax office is under no obligation to keep a record of phone calls. If you just call:

• there’s no proof you responded at all,

• your explanations carry no legal weight,

• you can’t prove what was actually said,

• the tax office may label you uncooperative.

Even worse, many people say something over the phone that is later used against them – without any record or recourse.

The correct approach:
If you receive a notice, request, or other official communication, respond in writing – via your data box or registered mail. A phone call may supplement your response – but it should never be the only one.

⚠️ Real-Life Story

A client received a notice to clarify discrepancies. She called the tax officer, who reassured her everything “should be fine.” She didn’t send any documents. Two weeks later, she received a tax assessment for CZK 180,000 – for allegedly missing invoices. The phone call? Not mentioned anywhere. Lesson: spoken words don’t count – written proof does.

💬 Lawyer’s Recommendation

I see this often – people call the tax office hoping to solve things informally. The officer listens, but behind the scenes, legal deadlines and decisions are moving forward. My advice: Always leave a written trace. And if you’re not sure what to say – I’ll help you write it properly.