Mgr. ANNA VEJMELKOVÁ, advokát

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CONTRACTS FOR CUSTOM PROJECTS (WORK, SERVICES)

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“The supplier said it was delivered. But I never signed anything.”

An entrepreneur ordered a custom website. Everything went smoothly – until the final handover. The supplier claimed the work was complete and demanded the final payment. The client disagreed, saying the site wasn’t functional and no handover ever took place.
The court case? Messy emails, no signed proof.
One missing sentence in the contract made all the difference.

Contracts for custom work or services are among the riskiest types of business contracts. Legal arrangements for service delivery or work performance often fail when disputes arise – due to vague specifications, unaddressed changes, or missing handover documentation.

🧾 What a custom contract must cover

  • 🔧 Specification of the subject: What exactly is being delivered? In what form, with what features or outputs?

  • 📆 Process and deadlines: Is the work phased? Are deadlines fixed or indicative?

  • 📈 Scope changes: Who can make changes, and how? Are changes included in the price?

  • 📋 Handover and acceptance: How is delivery confirmed? Is there a handover protocol? What if the parties disagree on whether it’s completed?

  • 💰 Payments and penalties: Is there a deposit? When is the rest due? What if the delivery is late?


⚠️ What to watch out for

  • ❌ Contracts without detailed specifications are hard to enforce.

  • ❌ Verbal handovers or unsigned emails are not enough.

  • ❌ If it’s unclear what counts as “completed,” both sides are left legally uncertain.


📚 Real-life example

A client ordered custom software. Throughout development, he changed the specs multiple times via email. The supplier invoiced more than the original agreement – and the court upheld it.
Why? The contract lacked a clause on change orders and approvals.


✅ Lawyer’s recommendation

Every custom job is unique. That’s exactly why your contract must be clear and specific. Only then can you avoid disputes, misunderstandings, and unnecessary tension between businesses.
Tailored contracts for services and custom work are worth it – especially when you’re not just buying off the shelf.

Ordering a custom job or service? Don’t underestimate the contract – I’ll draft it for you. I offer fixed prices and discounted packages for ongoing cooperation.

Contact a legal professional – I specialize in contract law.
Learn more here.

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