What is a handover protocol?

A handover protocol is a written document confirming that the work has been completed and handed over to the client.
It usually includes:

• the handover date,

• description of the work,

• any defects or reservations,

• confirmation of acceptance.

In legal terms, it determines:

• when the contractor’s obligation was fulfilled,

• when warranty starts,

• when the payment obligation is triggered.

Is it required by Czech law?

Not explicitly.
But if included in the contract, the absence of a signed protocol may mean no formal handover occurred – and that can have serious consequences.

What if the client refuses to sign?

A common tactic. Clients sometimes delay the signature to avoid payment.

What to do:

1. Prepare a unilateral protocol – describe the work, note that the client refused to sign.

2. Document your handover attempt – send email invitations, take photos, involve witnesses.

3. Notify the client – refusal without a valid reason may not delay your right to payment.

Best practices for the protocol:

• full identification of parties,

• detailed description of the work,

• date of handover,

• list of any defects (or confirmation of none),

• signatures – or note the refusal to sign.