Receiving finished work should be a moment of relief. But what if what you receive is incomplete, flawed or just plain wrong?

Under Czech law, the contractor is legally obliged to deliver the work properly and without defects. If they fail to do so, you’re entitled to claim for defects — even if the contract says nothing about it.

Depending on the severity, your options include:

• Requesting a repair (if feasible),

• Demanding a price reduction,

• Withdrawing from the contract,

• Claiming compensation for additional damage caused.

But timing and evidence are key.
You must notify the contractor of the defect without undue delay once you discover it. This is called “reklamace” (complaint) — and it must be made in writing.

When receiving work, always:

• Take photos,

• Write down visible defects,

• Avoid signing off “without reservations” if you’re not sure.

For hidden defects (those discovered later), you need proof of what the work was supposed to look like — emails, specifications, project scope.

Most contracts assume a default 24-month warranty unless otherwise agreed.

If the contractor doesn’t respond to your complaint, don’t let time slip by.
Often, a clear and legally-sound notice is all it takes to get things moving — and I can help you write it.